Terms and Conditions
FREQUENTLY ASKED QUESTIONS
1. Where can I purchase Yia Yia’s Kitchen Secrets?
Yia Yia’s Kitchen Secrets is available to purchase online through our website (www.littledarlingskitchen.com.au) or you can visit one of our stockists to purchase instore. You can find a list of our current stockists on our website under “Stockists & Book Locations”.
2. What are your shipping rates?
Our standard shipping rates within Australia are $9.95 and shipped via Australia Post.
3. How long does it take to deliver my order?
We normally confirm receipt of your order within a few minutes of ordering. Then, we aim to pick, pack and send your order via Australia Post within 2-3 working days. Shipping transit times depend on the distance you are from our distribution centre in Sydney. As a guide only, please refer to the table below on general transit times within Australia. These timings may vary during different times of the year:
Sydney (NSW,ACT) 2-3 business days
Melbourne (MEL) 2-3 business days
Brisbane (QLD) 3-4 business days
Perth (WA) 5-6 business days
Adelaide (ADL) 3-4 business days
Tasmania (TAS) Minimum 7 days
Northern Territory (NT) Minimum 7 days
*Once your order has been dispatched by our distribution centre.
We will do our best to deliver your order on or before any estimated delivery date, however, we cannot warrant or undertake that we will do so.
4. My order never arrived. What do I do now?
For all Australian deliveries we rely on the services of Australia Post. Contact us and we will try our best to help you recover your order.
5. The product I ordered is not what I expected. Can I return the good(s)?
In cases where you have a problem with an item, please first read our ‘Refunds & Returns’ policy. We don’t offer refunds, returns or exchanges for when you change your mind. We ask you to not send items back without first contacting our team via our email address at firstname.lastname@example.org.
6. My order arrived damaged. What do I do?
We endeavour that you not only get the item you ordered but that you also get it in perfect condition. Our orders are carefully picked and packed before they are dispatched. In the rare event of the item being damaged in transit, we will replace any damaged product. We may ask you first however to send us a photo of the wrong or the damaged product. This helps us verify what went wrong, so it doesn’t happen again in the future. Before you lodge a request via email for refund or exchange, please read our ‘Refunds & Returns’ policy first.
7. I have problems ordering online. Can you help?
YES! If you have any issues ordering online or questions about us, our products or shopping with us online, simply contact us via email at email@example.com.
8. Does the product come with any of the items displayed on the product images?
All items are sold individually and in units of one (1) – unless specified otherwise in the product description.
9. Can I come pick my order?
No. All of our stock is held in a third party offsite warehouse. We are unable to offer a pickup service to customers.
10. How do I know that my payment and/or order was successful?
If you have successfully placed an order, you should receive a confirmation email containing a purchase receipt outlining the details of your order. The confirmation email will be sent to the email that you supplied when checking out your order.
11. Can I check my order on the website?
If you registered with us at www.littledarlingskitchen.com.au you are able to view your history of purchases under the “My Orders” section of your personal LITTLE DARLINGS KITCHEN® account. Unfortunately, if you checked out as a ‘guest’ when placing your order, history of the order will be held in a copy of the receipt that was sent to the email address you supplied upon checkout.
12. I purchased an eBook – how do I access it?
When you have successfully completed the checkout process on our website you will have received an email containing a receipt of purchase. On this receipt of purchase, you should see a “download” link underneath the heading ‘items’. Clicking on this link should start the download process of our eBook.
13. I can’t download my eBook – Help!
If you are having troubles downloading your eBook please refer to FAQ number 12. If after following these steps you are still having trouble accessing Yia Yia’s Kitchen Secrets please contact us via our email address firstname.lastname@example.org and we will do everything we can to get you cooking in no time!
TERMS AND CONDITIONS
You must enter your payment details at the time you place your order. However, payments will not be processed until availability of the products you ordered have been confirmed and your order has been accepted. All prices are and payment must be made in Australian currency.
LITTLE DARLINGS KITCHEN® uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by LITTLE DARLINGS KITCHEN® or any outside party.
eWAY is an authorised third party processor for all the major Australian banks. eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by LITTLE DARLINGS KITCHEN®. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
LITTLE DARLINGS KITCHEN® uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian and Global merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments. Payments are fully automated with an immediate response.
Stripe is an authorised third party processor for all the major Australian banks. Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by LITTLE DARLINGS KITCHEN®. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within Stripes bank-grade data centre, further protecting your credit card data. For more information about Stripe and online credit card payments, please visit www.stripe.com
Prices are subject to change. Where applicable, all prices displayed on our website include Australian Goods & Services Tax (GST). A shipping fee will apply to all shipments of LITTLE DARLINGS KITCHEN® products – unless otherwise specified on this website. All charges in regards to shipping, order processing and handling are intended to cover the cost of fulfilling and delivering your order. LITTLE DARLINGS KITCHEN® continuously reviews the practises on how these costs can be kept to a minimum. We do your best to estimate shipping charges as accurately as possible when an exact cost is unavailable at the time of your order.
Occasionally, we offer special promotions to our customers. Such offers can include a direct discount, free or reduced shipping or other promotional activity associated with a product purchase. These offers may be for a limited time only or until stocks last.
If you purchase a product or service from us, we may request certain personal identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and for order fulfilment only. If we have trouble processing an order, we will use this information to contact you (more details in our Privacy & Security policy).
When you purchase a product or service from LITTLE DARLINGS KITCHEN®, we will send you a confirmation email with the details of your order. This is not a guarantee that we can fulfil your order immediately and in full. We will expressly notify customers of order acceptance and the timing of the order fulfilment. LITTLE DARLINGS KITCHEN® reserves the right to accept or decline, in whole or in part, any order placed by you.
If a product you ordered is out of stock at the time of your order, you will receive a notification when the product is put on back order and supply it when stock becomes available.
LITTLE DARLINGS KITCHEN® offers flat-rate shipping anywhere in Australia. Standard shipping rates are $9.95 via Australia Post
How long shipping will take depends on where you live. A parcel can take from 7 to 10 days to arrive at your address, however most packages will arrive much sooner than this.
The following is a guide to estimated shipping transit times in Australia:
Sydney (NSW) 2-3 business days
Melbourne (MEL) 2-3 business days
Brisbane (BNE) 2-3 business days
Perth (WA) 5-6 business days
Adelaide (ADL) 3-4 business days
Tasmania (TAS) Minimum 7 days
Northern territory (NT) Minimum 7 days
REFUNDS AND RETURNS POLICY
LITTLE DARLINGS KITCHEN® will accept product returns and provide you with a refund or replacement where the product:
- is faulty, damaged or is not of a reasonably acceptable quality;
Please do not send item(s) back without first contacting our team via email at email@example.com. You must request a return within 7 days of receiving your purchase.
We may ask you to provide photo evidence of the fault (where possible) or damaged the item. LITTLE DARLINGS KITCHEN® reserves the right not to offer a refund or replacement where the item fault is a result of misuse, poor storage or neglect. Returns for change of mind are expressly not available.
Any refund or replacement provided by us does not include shipping and handling charges, and these could be charged at the time of return. Any refunds on credits will be issued when the goods are received by LITTLE DARLINGS KITCHEN® in original condition, including product packaging where applicable.
If you need to request a refund, return or replacement, please contact us via email at firstname.lastname@example.org. Included with your request must be the following information:
- A daytime and after hours contact number.
- A Transaction ID (order number).
- A brief description of the fault or issue
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us. Please, understand manual updates performed by us may take some time to process.
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with purchases in connection with your use of our site, and that LITTLE DARLINGS KITCHEN® shall not be liable for any damages of any kind related to your use of this site.
This website is operated by LITTLE DARLINGS KITCHEN®. You can direct your inquiries to our email email@example.com. Your use of this website is governed by these terms and conditions. “LITTLE DARLINGS KITCHEN®” “We” or “Us” ask you to take a few minutes to read and review these terms and conditions carefully. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the www.littledarlingskitchen.com.au website.
Use of the LITTLE DARLINGS KITCHEN® website
This website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving LITTLE DARLINGS KITCHEN®, on their own behalf (or, in the case of a corporate transaction, on behalf of their intended recipients).
No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. In particular, LITTLE DARLINGS KITCHEN® expressly prohibits third parties from opting out of LITTLE DARLINGS KITCHEN® services and/or contracts on behalf of a LITTLE DARLINGS KITCHEN® customer or other person or entity, without both LITTLE DARLINGS KITCHEN® full knowledge as to the action being taken and express permission. This prohibition is intended to protect the privacy and freedom of our customers and the personal relationship LITTLE DARLINGS KITCHEN® works to develop with its customers and others authorized to use this website.
You may download, print and store selected portions of the content of this website, provided you (1) only use these copies of the content for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. We reserve and hold complete title and full intellectual property rights in any content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content unless you have the explicit written permission from LITTLE DARLINGS KITCHEN®.